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Reservation: A reservation is only confirmed upon receipt of a deposit or payment in full. The deposit amount may vary based on the duration and type of bus required.
Cancellation: If the booking is cancelled less than 48 hours prior to the scheduled departure time, the customer will forfeit the deposit paid. If the cancellation is made more than 48 hours prior to the scheduled departure time, the deposit will be refunded minus a cancellation fee.
Payment: Payment can be made via credit card, bank transfer or cheque. Payment in full is required at least 48 hours prior to the scheduled departure time.
Changes: Any changes to the reservation must be made at least 48 hours prior to the scheduled departure time. Changes made after this time may incur additional charges.
RSL Sub-Branch Members: If the customer is a member of an RSL Sub-Branch, there will be no fee payable for hiring the bus. Proof of membership may be required to waive the fee.
Driver’s Hours: The driver’s hours are regulated by law and cannot be exceeded. The itinerary must be planned with these regulations in mind. Additional driver/s may be required for longer journeys, and this will be charged accordingly.
Responsibility: The customer is responsible for any damage to the vehicle caused by their negligence or the negligence of their guests. The customer is also responsible for the behaviour of their guests and will be liable for any damage caused by them.
Cleaning: The customer is responsible for the cleanliness of the vehicle at the end of the trip.
Additional cleaning charges may apply if the vehicle is returned in a dirty condition.
Smoking and Alcohol: Smoking and the consumption of alcohol are not permitted on the bus.
Limitations: The vehicle hired is subject to certain limitations regarding weight, height, and length. It is the customer’s responsibility to ensure that the vehicle is suitable for their requirements.
Insurance: The vehicle is covered by comprehensive insurance. However, personal belongings are not covered by the insurance policy.
Insurance Excess: The vehicle is covered by comprehensive insurance, which includes an excess fee in the event of an accident. If the driver is at fault in an accident, they will be responsible for paying the excess fee. The excess fee may vary depending on the circumstances of the accident. The customer may be required to pay an additional fee to cover any damages that exceed the insurance excess.
Termination of Hire: The sub-Branch reserves the right to terminate the hire if the customer or their guests behave in a manner that is deemed to be unacceptable or dangerous.
Force Majeure: The sub-Branch is not liable for any failure or delay in performing its obligations due to events beyond its control, including but not limited to acts of God, natural disasters, war, strikes, and government actions.
Jurisdiction: These terms and conditions shall be governed by and construed in accordance with the laws of the jurisdiction where the company is located.
